Accepted Payment Methods and How to Update Payment Information on the Logistics Platform

Introduction

Introduction

Managing customs documentation is a critical step for ensuring smooth international shipments. This guide explains how to access, upload, and track customs documents using the Logistics platform, helping you stay compliant and keep your shipments on schedule.

Accessing the Document Management Section

To access customs documentation for your international shipments, first log into the Logistics platform with your credentials. Once logged in, navigate to the Document Management section in the main dashboard menu.

Uploading and Reviewing Customs Documents

Within the Document Management area, you can upload required customs documents such as commercial invoices, packing lists, and export/import certificates. To upload documents:

1. Click the 'Upload Document' button.
2. Select the type of document you want to upload and choose the file from your device.
3. Confirm upload and wait for the document to be processed.

You can also download and review previously uploaded documents to ensure accuracy and completeness before shipment.

Tracking Customs Documentation Status

The platform provides real-time tracking of your customs documents' status to help ensure compliance and prevent delays. Use the tracking indicators to see if documents are pending review, approved, or require additional information.

Need Assistance?

If you have any questions or need help managing customs documentation, our multilingual support team is available via chat or phone. We combine digital self-service with expert human assistance to ensure you get timely and accurate support whenever you need it.

Additional Resources

For more detailed instructions or troubleshooting tips, visit our Help Center or contact your Logistics account representative.